Archive for the 'Social Media' Category

Why use Facebook to market your brand…

Essentially because everyone is doing it and if you don’t you will be left behind!

Brands are embracing the Facebook fan page as a way to market online and to engage their customers.  With Facebook membership soaring to unbelievable levels, now 500 million users worldwide, there is no wonder that brands are harnessing the power of social media to market their wares.

Here are some features the fan page has:  they are visible to unregistered people and are thus indexed, you can host a discussion, there is a discussion wall, a discussion forum, extra applications can be added, you can message all members,  you can get visitor statistics, there is public exchange of video and photos to name but a few.
Coca Cola has an unbelievable 7,219,810 fans! The Hangover film has 5,428,923 fans, Red Bull has 6,054,643, Disney has 4,323,163 fans and Ben and Jerry’s - 1,313,604 fans.   Quite astounding I think you’d agree.
If top brands are embracing Facebook fan pages then this must be telling us something.   It seems to be a winning formula; you can communicate with your customers via a platform they use regularly, in their language, engage them and at the same time get some free stats on customer demographics which is all very valuable.  There is a wealth of information.  It’s a marketers dream! We’re all for it her eat Nudge, of course.

Social media – it’s a two-way street!

Using Facebook to market your brand is a new and wondrous thing! However, it’s not something that you can do on a one off basis. It takes a serious investment of time to create a genuine two-way relationship.
Social media after all is about interaction. If your brand wants to use social media then it must be aware that this is what customers are expecting. They do not want to see a wall full of static adverts and generic brand tag lines. They want dynamic and fun content. They want to be entertained at the heart of it.
It’s also not advisable to leave the management of your social media campaigns/Facebook fan page to a junior. Any communications sent out are in real-time and so mistakes can not be made. The manager of the page must be well versed in what your brand stands for and know what constitutes an acceptable message to put out in the public domain. Once this is understood, however, let the love flow!

If you’re not on facebook, you’re not invited!

Now that almost everyone has a Facebook account, understanding how different people use
it, and how it has changed the way we interact with others in the real world, may lead to a
better understanding of human social nature, and help see the effects Facebook will have on
our lives in the future.
One of the big differences in usage of Facebook is the way it has become an integral part of
some people’s lives and just a toy for others, this could be because of many factors such as
age, access to internet or a user’s outlook on life. Age is a good example as the difference
is easily seen when contrasting elder users with young users; the elderly (if on Facebook at
all) tend to use Facebook in ways that they understand, to send messages and sometimes
upload pictures like a message board, and who spend relatively few hours on Facebook.
Contrast this with many teen users who, with a greater grasp of virtual concepts and more
internet knowhow, spend large amounts of time on Facebook, commenting, sending invites,
creating events, groups and “Facebook stalking”. These users rely heavily on Facebook for
their social lives and lack of access can restrict access to things in real life. An example of
this is my own experience with social events. One of my friends I don’t see often was having
a BBQ, I was invited via Facebook but had never before used the events part of Facebook
so never saw the invitation and missed a supposedly “Killer feed”. Even only a year ago
things would have been different, I would have got a text message regarding the event.
Facebook had a real effect on my life regardless of whether I chose it or not, in a way forcing
me to log on to get access to my own friends.
The move to use Facebook for notification of events is just one of the ways Facebook is
changing how we interact with others. For example Facebook is now the way I communicate
with my friends, when only a year ago I would have been emailing them. If I take photos
now, I post the best ones to Facebook because I know my friends are there to view them.
It has given me a new way to interact with my friends and family that I never had before.
The increase in connectivity has opened up access to more social groups and events but at
the same time has come at the cost of human interaction. For example because of the ease
in which I can contact and interact with some friends, I less frequently see them in real life.
Facebook is now so big there would be an outcry were it to disappear or change too
drastically, it is moving to replace many of the social interaction humans have established
in the past and it is important for us understand this so we have some measure of control
over our social networks. Some people may like or dislike these changes, but is a reality of
a future in which we are all connected through the giant that is Facebook.

Nabil Boag

What to expect on the Google Games platform?

Ok, so the rumour mill has a mega social games platform launch coming soon Google Games with a Zynga inspired.

It’s hard to see where Google will be able to add value over Facebook but I suspect they will have a few new tricks up their sleeve.

What can we expect to see:

- Google Buzz for game status updates (Toby is now a Senior Executive on Powerbrands)

- Google Waves within gameplay - integrating with Wave might spawn new types of Mafia Wars style collaborative social games, i.e. planning a mob raid using a Wave

- Google Chat / Voice / Gmail for friend to friend notifications (”You’ve been sent a chicken on Farmville”)

- Using your Google ID to log in - time to dust off that old gmail account!

Well the future is as ever uncertain. But one thing is for sure, this is big competition for Facebook itself, in a very hot vertical.

Contact me direct if you’d like to work with us to get on the launch list.

A day spent on Nudge marketed products

So I wondered what would a day be like in a world where Nudge projects dictated all I did?

I woke up to the cool sounds of Theory of a Dead Man’s song I Hate My Life, not the best start so I put on my Last.fm radio play list and felt much better.  Breakfast was a Caffe Americano care of Dolce Gusto, and a some chocolaty MIkado’s.

I left for the office, using the London Tube, Tube Warning told me it would be okay to travel today. On the way I enjoyed a Geisha chocolate bar from a friend in Sweden.

At work as an RAF Careers officer, I found I had a bit of downtime so I got out my PlayStation for a game of God of War and a bit of Little Big Planet thrown in. Lunch time was a rush so we headed out to the local TenPin for some bowling with the lads and I used my Mastercard to pay for the food. I shared the photos on Facebook and stored the high res version for printing out later on Photobox using Super Photos.

On the way back I popped in to Carphone Warehouse to enquire about a new O2 contract and came out with a PSP fully loaded with all my favourite Comics.  I shared out a few Mikado sticks with friends at the office while we shared a refreshing Cornetto ice cream to cool off in the sun.  One of my colleagues is running the Marathon so I gave him some money via JustGiving on Facebook and checked into Reckitt Benckiser’s PowerBrands game to improve my score.

At home it was Domino’s Pizza time watching Flash Forward with a delicious Baileys on ice. Time for some breath freshening Tic Tacs while catching up on the days activity on Sky News and checking CNN too. Creating a few Modnation racer tracks for friends meant I could just check my score on Nudge Social Value Index to see how I’d been doing on my Facebook score.

Not a bad day all in all.

Enterprise software for social media marketing

The SoMeMa (Social Media Marketing) enterprise tool space is set to erupt over the next few months. Otherwise “acronym-ified” as SMMS, (that’s a great looking ETLA you got there -Ed. ) there’s a nice list here on Jerimiah Owyang’s blog.

Pretty comprehensive, but it misses out local player, Conversocial, which is a neat moderators solution for Facebook walls.

Nudge has been meeting with suppliers and evaluating all the technologies to identify the best in class and we’re skilled up to be able to integrate these tools into client business processes and systems.

Most tools take a channel agnostic approach ensuring they will continue to be of value whether messages are being pushed on a Facebook wall, twitter account or even a Foursquare tip.

So, whether it is

  • ensuring new posts follow an internal approval process,
  • moderating customer comments on a Facebook wall or
  • simply measuring social media marketing activity more precisely,

…these tools look to give early adopters breathing space in their busy and frenetic channels.

Take aways from the Facebook Developer Garage in London

The Facebook Developer Garage held on Monday 21st June at the Barbican centre was probably the best one I have attended so far as Mark Zuckerberg and other senior figures from Facebook were present to give more information on where Facebook is heading and what their plans are for Europe.

So here is a list of the information we got throughout day:

Figures:

70% of Facebook users are not in the US, so Facebook has to start a real global push.

200 million gamers on Facebook playing 4 games on average per month

Now 26 million UK users (the UK is the second biggest market for Facebook)

300,00 websites have implemented the like button (50% are European websites)

More than 1 billion pieces of content are ‘liked’ every day

Social Gaming:

  • Facebook is the biggest gaming platform worldwide and had just launched the beginning of a revolution. As the CEO of Playfish said, we have only scratched the surface of social gaming.
  • Social gaming breaks down access barriers to the games people play, requiring nothing that a user doesn’t already have (e.g. Facebook account, mobile phone, and computer) - as opposed to a console: PS3/XBOX/Wii.
  • Facebook credits simplify micro-transactions, and there’s a social element too. Credits build trust so that when a user sees a payment request from an app they can see the friends that have trusted the service before.
  • Facebook credits are a key to profitability for the company. As Facebook takes a commission of 30% on any given transaction, it represents a strong revenue stream for the company.

Recommendations Features (Social Plugins):

  • Implement Amazon style recommendations on your website. The Recommendation Facebook social plugins offers new opportunities for brands to personalise the content of their website: it applies the Facebook engine to your website content (what everyone likes + what your friends like + what you liked before).

How Facebook Works as a Company:

  • First the great idea, then the monetisation plan. The company focuses on a great idea and monetisation will follow if it works, Facebook (even in its leaner days) didn’t think about monetisation until the idea had developed and succeeded on its own merits.
  • Facebook still perceives itself as a start up. Mark Zuckerberg kept saying that this was the beginning of the journey. And even when describing his company, he insisted they were still small, with a team of 30 engineers taking care of the platform and only one guy in charge of the chat function (which is the 2nd or 3rd biggest in the world).

Facebook in Europe:

  • Europe is a key territory for Facebook’s future expansion. As there are 140 millions Facebook users in Europe, it has become a market as vital as the US for the company. And as the penetration rate is lower, in the long run, Europe will overcome the US in terms of users. So by investing in Europe, it looks like Facebook plans to generate more revenue from here too.
  • Facebook is going to extend its European presence to strengthen its relationship with developers and agencies. It means more support for developers in Europe with engineers available on European time zones. This also involves more Facebook Developer Garages organised all over Europe.

Location Feature:

  • Coming soon” was Mark Zuckerberg’s comment when the question was raised.

‘Liked’ by Everyone:

  • Everyone within the Nudge team liked Mark Zuckerberg. He is a lot more down to earth than he appears when he does public speaking.

What I found extremely interesting throughout the day was how Facebook CEOs insisted that what they have achieved so far it is just the beginning of the journey. So expect Facebook to become the social network of choice for 1 billion users, have one of the most demanded (virtual) currencies on the planet and be implemented on every website. Get used to it: Facebook will be the web.

Nudge attends DMA Social Media Strategic Working Group

I attended my first meeting of the DMA Social Media Strategic Working Group this morning.  Nudge is joining up with the DMA in order to ensure  best practice is used across the social media marketing industry.

Finding the right trade organisation for Nudge and Social Media has been tricky but I’m pleased with the potential of the DMA. They have a clear framework and history of experience in tricky data protection issues where much of the public pressure on social media is coming from. The three areas to focus on are:

  • developing legal approaches and best practice,
  • research and benchmarking for ROI
  • communications and market development.

There is also a lobbying role for a trade body and as Nudge we will be pushing to ensure:

  • right to and defence of your online identity (eg. your Facebook account, your business twitter profile)
  • maintainence of adequate privacy controls (eg. opt-in social marketing, using social and behaviour data appropriately)
  • access to platforms (eg. No shutting down of Youtube and Facebook as happened in Pakistan last month)

We will also be pressing for US, European and global advocacy around  social media specific issues which arise from the global nature of social media platforms.

No doubt you will be hearing more on this initiative in due course.

A web election? Not for the candidates it’s not

Nudge Social Media is proud to have James Knight as a guest blogger. James worked in the US on the Obama ’08 campaign, as well as in the UK Parliament. He is the Founder and Director of Get Elected.

Get Elected is the only cross-party service in the UK that provides campaign support to candidates seeking election to political office. Formed in 2009, Get Elected has provided candidates with a range of services, from constituency research, to web-design and speech writing.

As the main parties scramble over one another to release their iPhone apps or appoint Twitter tsars to win over voter 2.0, it seems candidates of all persuasions across the country are paying little more than lip-service to their own online campaign. Our new research looked at how 233 candidates in 100 key seats were using their websites, Facebook and Twitter accounts to reach voters. The results? No online revolution for the election this time, at least not from the candidates.

Online in little but name

While around half our sample had either a Facebook or Twitter page, the levels of activity and interaction were staggeringly low across all three major parties. Twitter accounts without a single Tweet or Facebook fan pages with a handful of fans were both worryingly common.

Conversely, there were too some instances of candidates embracing online platforms. Yet, often only candidates with a national profile, either as politician or celebrity, were able to build large numbers. What’s more, these few active candidates mask a general lack of uptake. Over half of the Twitter followers in our sample came from the top ten most popular candidates. 62% of all the fans and supporters on Facebook came from the top three.

Lack of understanding

This lack of common activity spreads further to an apparent misunderstanding of building a presence online. For instance, even when candidates had built a strong following on a specific platform or had a well developed and maintained website, there was more than often a failing to connect and integrate their online offering – a key online strategy. 54% of our sample had no linkages between various online platforms. We also found frequent dead links and links directed to generic home pages instead of personal profiles. Candidates attempting to foster an online following are all too regularly clumsy and directionless in doing so – and risk looking languid to those they are hoping to attract.

Online strategies not filtering down

It is abundantly clear from our research that the huge gulf between what emanates in Westminster HQs and what transpires in the constituencies across the UK in terms of online campaigning strategies. While the central parties spend long nights and large chunks of cash developing new sophisticated online tools, candidates across all parties are struggling to consistently engage with even a basic presence.

So for all the hype and speculation, the behaviour of candidates on the ground urges caution in excited discussion about a web election this time around. And what’s more, with the tightening polls, those on the losing side of what is sure to be a close election battle may well curse the lack of a congenial and consistent online strategy at a candidate level.

The joint Get Elected and Apex Communications report ‘Election 2.0? Don’t believe the hype’ is available in full here.

Election Popular with the People: Unexpected?

I’m not crazy about politics, but after a fairly ‘exciting’ build up to the precedent-setting hot debate between the big three last night, I thought I’d fire up Facebook (not the Quattro) and play along with the real time ‘Rate the Debate’ tools on the Democracy UK Facebook page.

Seems I wasn’t the only one – who would have guessed that the servers would be unprepared for the mass of like minded people all wanting to get interactive and play along with the debate. After about 20 minutes the app tab was limping back into action, but the moral of the story for us all is how eager everyone was to join in and make their feelings known. The social platforms are unique in this ability to rally people in a way that passive TV just can’t.