Monthly Archive for June, 2008

Why more privacy actually leads to more sharing

One of the comments from Justin Smith’s recent Inside Facebook transcript of the platform people talking at Graphing Social Patterns East is illuminating.

Dave Morin’s statement “We want the same kind of privacy settings that exist within Facebook to propagate throughout the web” is crucially important for anyone wanting to know where the web will be in 12 months time.

Now only mates can see photos of me at a weddingFacebook, as I’ve said before, is the leader in a fundamentally different kind of web - one where you are identified as your true self, authenticated by your real friends linking to you.

This brings benefits - suddenly I now have more friends online on community applications. That means it’s easier to organise parties and to share photos. It does bring the mixed blessing of more personal accountability - now the only sure way to stop your parents seeing you drunk in photographs is to not get drunk in the first place!

This is made possible because people trust Facebook to keep information about them private. Facebook provides more granular privacy control - for instance, only mates can see photos of me at weddings while business colleagues miss out - it means I can at least be a bit more relaxed about what photos go up on my profile.

What Facebook are calling for is good for the web - better privacy actually leads to more sharing as more people are confident that the platform can protect them.

So if you’re wondering why people don’t share on your web application take a look at what privacy controls you give users - maybe this is the overlooked magic that Facebook have found.

Twitter goes mainstream at the BBC

Great to see twitter in use at the BBC’s new “Today Programme” website

Micro-blogging is the generic name for the twitRecent twitter post by the Radio 4 Today teamter phenomenon.

Your twitter account is a micro-blog with small updates from your daily life - things you spot, what you’re up to. You send “tweets” via web or text message to update it. Friends “follow” your twitter blog to see what you’re up to.

It’s biggest usage is in Facebook statuses where users micro-blog what they’re up to “Toby is cleaning the house, Toby is watching the football” and so on. Often these are more twit than wit but they are a popular way of staying in touch with friends without actually talking to them.

It’s very early days for micro-blogging but it’s likely to be as influential as blogs but in the friend space - I tried a quick test with “Toby wants to know what digital camera to buy” Within minutes two friends (not techies) had responded with suggested product choices. Micro-blogging might be the right tool to bring my friends and their experience with me when I visit the shops.

Marketing with Brand Pages

Facebooks Fan Pages are very popular - over 100,000 made already. But do they work for the brands that make them?

The trick to success is how you use the Facebook feed. I spotted this in my feed:

Hey looks my mates are off to an event!

Three things are interesting about this message:

  1. Aggregated - it’s three of my friends doing something so it must be important
  2. Linked to the event - I clicked on the event and invited myself along
  3. Hosted by a brand - I clicked on the brand name and became a fan of innocent drinks

So after a couple of clicks, innocent drinks have me both as an attendee at their village fete and as a fan of their brand, and I love innocent drinks so no problem for me there.

What’s interesting from a marketing perspective is that this has all been achieved using Facebook’s existing tools - Innocent haven’t had to pay Facebook for the page or the event tool. By marketing with a social event - something me and my friends might go to - they are playing to the platforms intrinsically social nature.

It’s a combination that works and is a soft and appropriate way to market using the social media platform. Something we at Nudge like a lot. Simple but effective stuff from those clever people in the fruit towers….